At Mega Mounts we do our up-most to make sure our customers receive their order within the delivery time guideline. We currently use Royal Mail to dispatch orders to our customers.
Royal Mail 1st class – 1-2 working days
Royal Mail 2nd class – 3-5 working days
Royal Mail will attempt to deliver your parcel only once. If they are unable to deliver the package to you then it will be held at Royal Mails facility for 14 days before being returned to the sender. Once your item has been dispatched by us, Royal Mail are then fully responsible.
Orders are generally sent by Royal Mail 2nd class (unless the customer pays extra for 1st class delivery) we do guarantee that the majority of orders are received within 5 working days however on the odd occasion that an order is late or is missing which is beyond our control, we have to wait 10 working days from the dispatch date before Royal mail can confirm it as lost. We can then arrange a replacement or refund.
All items ordered before 4PM will be dispatched the same day excluding Saturday and Sunday. Please make sure you are completely satisfied with your purchase and the correct delivery address has been entered.
On the odd occasion that you aren’t happy with your order or your item has arrived faulty we will do our up-most to correct this. To be eligible for a return your item must be returned in its original packaging and unused.